The National Passport Information Center is available to answer your questions regarding the passport application process, application forms, necessary documents, fees, where to apply, and more. You can contact us either by phone or e-mail. If you have a travel emergency, please contact us by phone only.
From the United States:
- 1-888-874-7793 (TDD/TTY)
Automated passport information is available 24 hours a day, 7 days a week. To speak to a customer service representative, please call between the hours of 8:00 a.m. to 10:00 p.m. Eastern Time, Monday through Friday, except Federal holidays.
Life or Death Emergencies: If you have a life or death travel emergency outside of normal business hours (after 5:00 p.m. Eastern time, weekends, and holidays), please call (202) 647-4000.
From outside the United States:
Contact the nearest U.S. Embassy or Consulate.
- NPIC@state.gov (Most e-mail inquiries are answered within 24 hours)
If you have a compliment or a complaint about Passport Services we want to hear from you.
Please call us at 1-855-865-7755
Between 8:00 am and 10:00 pm Eastern Time, Monday through Friday, excluding Federal holidays.