The U.S. Department of State’s Passport Services Directorate, via our contractor, The Logistics Management Institute (LMI) and their subcontractor, STR, is currently conducting the Passport Demand Forecasting Study, which is a voluntary nationwide study being carried out to estimate the overall demand for passport products.
Each month Passport Services sends letters to a random sample of addresses from the US Postal Service’s list of residential addresses requesting them to participate in the study.
Individuals or households who receive a passport study letter in the mail can either participate through a phone interview or online.
If you received this letter and have questions or concerns, please contact us by using the e-mail address at the bottom of the letter you received.
For more information go to https://federalregister.gov/a/2012-25249
The statistical data and information collected from this survey provides Passport Services with up-to-date and reliable statistics that is used to improve customer service, allocate sufficient resources, and develop new products for the coming years.