Passport Expeditor/Courier Companies
Customers utilizing courier companies who may call themselves "passport expeditors" do not receive their passport any faster than those applying directly at a passport agency. Courier companies are private companies, some of which are registered at our passport agencies and are allowed to submit passport applications on behalf of customers. These companies are not part of the U.S government or government contractors and do not operate as a part of the U.S. Department of State. Courier companies charge additional fees for their services. Please see the tips below before paying a courier company to submit your passport application.
- Beware of companies that appear to be part of the U.S. government, including ones that use emblems that appear to look like official government seals.
- Beware of companies claiming that you can apply for your passport online. Passport applications must be printed out, signed, and submitted with original documents to the U.S. Department of State for passport processing.
- Beware of companies who charge fees for accessing passport application forms. Passport applications are available free-of-charge on the U.S. Department of State's Passport page.
- All applicants using a DS-11 form are still required to appear in person at an acceptance facility even when applying through a courier company.
- Practice due diligence by researching courier companies you plan to use, as you will be sharing with them your most personal identification information and documents. In addition to standard consumer research, the Better Business Bureau and local/regional/state Chambers of Commerce may be helpful resources.
- The U.S. Department of State is not responsible for any issues arising from, caused by or otherwise attributed to a courier company, including but not limited to courier company negligence, failure to maintain passport documents' physical condition, or loss of documents in their possession.
- The U.S. State Department does not intervene or resolve applicant disputes with courier companies. If you believe you are the victim of a crime or there has been criminal activity by the courier company, please contact your local law enforcement office.
- Read the "fine print" when visiting these companies' websites.
For additional passport information, including a list of our agencies, document requirements, and appointments, please visit our About Us page or call our National Passport Information Center toll free at: 1-877-487-2778 TDD/TTY: 1-888-874-7793
Automated Passport Information is available 24 hours, 7 days a week. To speak with a representative, call Monday-Friday, between the hours of 8 a.m. and 10 p.m., EST, excluding federal holidays.
The U.S. Department of State's current fees for the U.S. Passport Book, U.S. Passport Card, and additional Optional Services are listed on the Passport Fees page. Registered courier/expedite companies charge additional fees for their services.
Make an Appointment
Call the National Passport Information Center 24 hours a day to make an appointment at a passport agency.
- 1-877-487-2778; TDD/TTY: 1-888-874-7793