The Department of State Bureau of Consular Affairs is currently experiencing technical problems with our passport and visa system. We are operational, but currently issuing documents at a reduced capacity.
This issue is worldwide and is not specific to any particular country, citizenship document, or visa category.
We apologize to applicants who are experiencing delays or are unable to obtain a passport, Report of Birth Abroad, or visa at this time.
We are working urgently to correct the problem and expect our system to be fully operational again soon.
Routine passport services are not affected at this time. We will be posting updates to travel.state.gov as more information becomes available.
Visa Information and Assistance - The recommended first source of information regarding visa matters is our internet site at http://usvisas.state.gov.
Contacting U.S. Embassies and Consulates – For case-specific inquiries, you may contact the U.S. Embassy or Consulate processing your visa application for information regarding your case. Visit www.usembassy.gov for contact information.
Contacting Visa Services - Information on nonimmigrant visas and immigrant visas is available to the public by telephone as detailed in the section below. The telephone numbers provide callers with a selection of pre-recorded information and the ability to talk to a visa specialist. Persons desiring information about a specific visa applicant are advised that immigration law provides specific prohibitions about providing case specific information to third parties. Before calling with a visa inquiry, we request that you carefully review this website and also the U.S. Embassy or Consulate website. NOTE: The Public Inquiries Division is not able to accept visa inquiries by fax.
Important Telephone Numbers and E-mail Addresses
For inquiries about nonimmigrant visa cases and the application process call: (202) 485-7600, Monday to Friday, 8:30 a.m. EST to 5:00 p.m. EST.
For inquiries by U.S. companies and organizations needing business (B-1) visitor visa information only, e-mail: firstname.lastname@example.org or call: (202) 485-7675, Monday to Friday, 8:30 a.m. EST to 5:00 p.m. EST.
For inquiries about F-1 or M-1 student visas, or about J-1 exchange visitor visas, please contact our Public Inquiry Line at: (202) 485-7600, Monday to Friday, 8:30 a.m. to 5:00 p.m. EST.
For inquiries about waivers of the foreign residence requirement for J exchange visitors, email email@example.com. For inquiries about pending applications for Waiver of Foreign Residence Requirement, applicants should see the online J waiver status, or email firstname.lastname@example.org. Emailed inquiries about specific cases should include:
- Case number
- Last name
- First name
- Date of birth
- Basis for waiver application, and
- A brief explanation of your inquiry
To reach the National Visa Center (immigrant visa inquiries, including assistance regarding the new DS-260, Immigrant Visa and Alien Registration Application) call: (603) 334-0700 (7:00 a.m. EST to 12:00 midnight EST) or e-mail: email@example.com.
To reach the Kentucky Consular Center (Diversity Visa inquiries) call : (606) 526-7500 (7:30 a.m. EST to 4:00 .pm. EST).
The National Visa Center is experiencing a high volume of inquiries at this time due to the increased number of approved petitions the NVC is receiving from USCIS. You may experience longer wait times when calling us and longer response time when emailing us. We are working diligently to reduce these wait times and we appreciate your patience.
Before contacting us, we recommend that you review our online Frequently Asked Questions (FAQs) below. You can find the answers to many of your questions in these FAQs.
|About Visas – The Basics||DS-260, Online Immigrant Visa Application FAQs|
|Immigrant Visa Processing FAQs||How to Submit Documents to the NVC|
|Fee Payment FAQs||Medical Exam FAQs|
|Affidavit of Support FAQs||Interview Preparation FAQs|