Visa Information and Assistance - The recommended first source of information regarding visa matters is our internet site at http://usvisas.state.gov.
Contacting U.S. Embassies and Consulates – For case-specific inquiries, you may contact the U.S. Embassy or Consulate processing your visa application for information regarding your case. Visit www.usembassy.gov for contact information.
Contacting Visa Services - Information on nonimmigrant visas and immigrant visas is available to the public by telephone as detailed in the section below. The telephone numbers provide callers with a selection of pre-recorded information and the ability to talk to a visa specialist. Persons desiring information about a specific visa applicant are advised that immigration law provides specific prohibitions about providing case specific information to third parties. Before calling with a visa inquiry, we request that you carefully review this website and also the U.S. Embassy or Consulate website. NOTE: The Public Inquiries Division is not able to accept visa inquiries by fax.
Important Telephone Numbers and E-mail Addresses
For inquiries about nonimmigrant visa cases and the application process call: (202) 485-7600, Monday to Friday, 8:30 a.m. EST to 5:00 p.m. EST.
For inquiries by U.S. companies and organizations needing business (B-1) visitor visa information only, e-mail: firstname.lastname@example.org or call: (202) 485-7675, Monday to Friday, 8:30 a.m. EST to 5:00 p.m. EST.
For inquiries about F-1 or M-1 student visas, or about J-1 exchange visitor visas, please contact our Public Inquiry Line at: (202) 485-7600, Monday to Friday, 8:30 a.m. to 5:00 p.m. EST.
For inquiries about waivers of the foreign residence requirement for J exchange visitors, email email@example.com. For inquiries about pending applications for Waiver of Foreign Residence Requirement, applicants should see the online J waiver status, or email firstname.lastname@example.org. Emailed inquiries about specific cases should include:
- Case number
- Last name
- First name
- Date of birth
- Basis for waiver application, and
- A brief explanation of your inquiry
To reach the National Visa Center (immigrant visa inquiries, including assistance regarding the new DS-260, Immigrant Visa and Alien Registration Application) call: (603) 334-0700 (7:00 a.m. EST to 12:00 a.m. EST) or e-mail: NVCINQUIRY@state.gov.
We recommend you call during off-peak hours to receive faster service.
OFF-PEAK Calling Times:
7am to 10am (EST)
8pm to midnight (EST)
To reach the Kentucky Consular Center (Diversity Visa inquiries) call : (606) 526-7500 (7:30 a.m. EST to 4:00 .pm. EST).