Visa Information - To learn more about visas to the United States, we recommend you visit this website for helpful information.
Contacting U.S. Embassies and Consulates – For questions about your visa case, you may contact the U.S. Embassy or Consulate processing your visa application. Visit www.usembassy.gov to find contact information.
Contacting Visa Services - You can also get information about visa cases by phone. We regret that we cannot take questions by fax. The contact numbers for nonimmigrant and immigrant visa questions are different. Please see the sections below for more information.
Note: Visa records are confidential under Section 222(f) of the Immigration and Nationality Act (INA), so information can only be provided to visa applicants. There are some exceptions, such as providing information to U.S. sponsors, attorneys representing visa applicants, members of Congress, or other persons acting on behalf of the applicants.
Important Telephone Numbers and E-mail Addresses
For questions about nonimmigrant visa cases and the nonimmigrant visa application process, please call our Public Inquiry Line at (202) 485-7600, Monday to Friday, 8:30 a.m. to 5:00 p.m. EST (excluding holidays).
For questions by U.S. companies and organizations who need business (B-1) visitor visa information only, please email email@example.com or call our Public Inquiry Line at (202) 485-7675, Monday to Friday, 8:30 a.m. to 5:00 p.m. EST (excluding holidays).
For questions about F-1 or M-1 student visas, or about J-1 exchange visitor visas, please call our Public Inquiry Line at (202) 485-7600, Monday to Friday, 8:30 a.m. to 5:00 p.m. EST (excluding holidays).
For questions about waivers of the Two Year Home Country Foreign Residence Requirement on J exchange visitors, please email firstname.lastname@example.org. For questions about pending applications for a Waiver of the Two Year Home Country Foreign Residence Requirement, you should visit the online J waiver status page or email email@example.com. Emailed questions about specific cases should include:
- The case number;
- The applicant’s last name;
- The applicant’s first name;
- The applicant’s date of birth;
- The basis for the waiver application, and;
- A brief explanation of your inquiry.
To reach the National Visa Center (immigrant visa inquiries only), please call our Public Inquiry line at (603) 334-0700 (7:00 a.m. to 12:00 midnight EST, excluding holidays) or contact us via our Public Inquiry Form.
To reach the Kentucky Consular Center (Diversity Visa inquiries), please call (606) 526-7500 (7:30 a.m. to 4:00 p.m. EST, excluding holidays).
The National Visa Center (NVC) is receiving a high volume of inquiries. This is because of the large number of petitions we are receiving from USCIS. You may experience longer wait times when calling us and longer response time when sending us email. We are working to reduce the wait times and we appreciate your patience.
Before you contact us, please review our Frequently Asked Questions (FAQs) below.
|About Visas – The Basics||DS-260, Online Immigrant Visa Application FAQs|
|Immigrant Visa Processing FAQs||How to Submit Documents to the NVC|
|Fee Payment FAQs||Medical Exam FAQs|
|Affidavit of Support FAQs||Interview Preparation FAQs|