National Visa Center Contact Information
In order to improve the efficiency and consistency of responses to the public, the Visa Office established one point of contact for all domestic inquiries regarding nonimmigrant and immigrant visa cases. The National Visa Center (NVC) began handling all domestic inquiries from the public on nonimmigrant and immigrant visa cases on Monday, January 12, 2015. Immigrant visa inquirers should use (603) 334-0700 to reach an NVC operator. Due to large call volume, we have also established a temporary public inquiry line, (202) 485-7600, for nonimmigrant visa inquiries, effective Wednesday, February 11, 2015.
Before you contact us, please review our Frequently Asked Questions (FAQs):
- About Visas – The Basics
- Immigrant Visa Processing FAQs
- Immigrant Visa Fee Payment FAQs
- Immigrant Visa Affidavit of Support FAQs
- DS-260, Online Immigrant Visa Application FAQs
- How to Submit Documents to the NVC
- Immigrant Visa Medical Exam FAQs
- Immigrant Visa Interview Preparation FAQs
- DS-160, Online Nonimmigrant Visa Application FAQs
If you don’t find the answer you are looking for in the FAQs, you can contact us in a few different ways:
(603) 334-0700. Customer Service Representatives can speak with you Monday through Friday from 7:00 a.m. to 12:00 midnight EST, excluding holidays.
National Visa Center
31 Rochester Avenue
Portsmouth, NH 03801-2915
Submitting Forms or Documents to the NVC: If you need to submit a form or document to us, please visit our Submit Documents to the NVC page.
Note: Visa records are confidential under Section 222(f) of the Immigration and Nationality Act (INA), so information can only be provided to visa applicants. There are some exceptions, such as providing information to U.S. sponsors, attorneys representing visa applicants, members of Congress, or other persons acting on behalf of the applicants.
One Year Contact Requirement
Immigration and Nationality Act (INA) section 203(g) provides that the Secretary of State shall terminate the registration (petition) of any alien who fails to apply for an immigrant visa within one year of notice of visa availability. The petition may be reinstated if, within two years of notice of visa availability, the alien establishes that the failure to apply was for reasons beyond the alien’s control. Therefore if you do not respond to notices from the NVC within one year you risk termination of your petition under this section of law and would lose the benefits of that petition, such as your priority date.