New Design Launches
U.S. DEPARTMENT OF STATE
Office of the Spokesman
______________________________________________________________________________
For Immediate Release May 25, 2010
Media note
Travel.State.Gov Launches New Design
(Washington, D.C.) – On May 25, the U.S. Department of State’s Bureau of Consular Affairs unveils a new design of www.travel.state.gov that is easier to navigate and more user-friendly. Changes to the site were based on feedback received from over 32,000 people who participated in a customer satisfaction survey the Bureau of Consular Affairs has been conducting since May 14, 2009.
“People from all over the world visit travel.state.gov to find information about how to get a passport, apply for a visa to come to the United States, or for other consular services our bureau provides,” said Janice L. Jacobs, Assistant Secretary for the Bureau of Consular Affairs, “It is the Department’s preeminent tool for reaching out to the American public about travel safety in other countries, and for them to let us know their travel plans so that our consular officers in Embassies and consulates around the world can serve them better.”
The site is particularly useful for people traveling or living abroad during times of crises because it serves as the official source of information for U.S. citizens during emergency situations abroad. For example, during the recent earthquake in Haiti, people visited travel.state.gov for information on how to report missing loved ones or check on their status and for guidance on the evacuation process.
Travel.state.gov received over 370 million visits last year and expects even more this year given the increasing number of people interested in travel.
For press inquiries, please contact the Bureau of Consular Affairs, Office of Policy Coordination and Public Affairs at CAPRESSREQUESTS@state.gov.
