National Passport Information Center


This is the only official U.S. Government website for passport information. If you have a travel emergency, please call the National Passport Information Center to speak to a Customer Service Representative. Website for Passport Information .
 

If you are leaving, or you need your passport for a foreign visa, within 14 days and need to make an appointment at a Regional Passport Agency:  Automated lines to make appointments are available 24 hours a day, 7 days a week.  The best time to call is between 8:30 p.m. and 9 a.m., Eastern Time.  THERE IS NO CHARGE FOR AN APPOINTMENT AT A PASSPORT AGENCY. CUSTOMERS SHOULD NOT PAY ANYONE OR ANY BUSINESS MAKING SUCH A CHARGE.

  • Telephone Number: 1-877-4USA-PPT (1-877-487-2778)
  • TDD/TTY: 1-888-874-7793. Telephone number for customers with telecommunication devices for the hearing impaired. This telephone number cannot be accessed by a standard touch tone or rotary dial telephone.
  • Customer Service Representatives and Operators for TDD/TTY are available Monday-Friday, from 6 a.m. to midnight, and on Saturday and Sunday, from 9 a.m. to 5 p.m., Eastern Time, excluding federal holidays. 
  • Effective May 12, 2008, Customer Service Representatives and Operators for TDD/TTY are available Monday-Friday, from 8 a.m. to 10 p.m., Eastern Time, excluding federal holidays.  NPIC will be closed on Saturday and Sunday.
  • Automated Information available 24 hours a day, 7 days a week. If you have a travel emergency, please call the Center to speak with a customer service representative. Do not e-mail.

If you have already applied for a U.S. passport please check the status of your application online first.  

If the message you receive from the online status check indicates that your application is not found, please use the e-mail link in the "Not Found" message to request a status check of your application from the National Passport Information Center via e-mail. 

 

 

 

 

If, after searching our web site for the information you need, you still have a general passport question and you have not applied yet, you may  e-mail the National Passport Information Center .