A limited number of U.S. Passport Cards issued on March 29, 2010 were found to be defective and therefore invalid at land border crossings or sea ports of entry. Affected individuals are being contacted and provided with passport card replacement procedures. The number of defective cards issued is 658.
If you were issued a U.S. Passport Card on March 29 and your card number falls within the following sequence, C03612551 through C03613550, your card may be defective. You will receive official notification via overnight delivery service if your card is defective. The notice will include instructions on how to return the defective passport card and receive an immediate replacement. You should not attempt to use the defective card at land border crossings or sea ports of entry since you may be stopped by border officials and be subject to additional screening.
Affected customers with questions should contact the National Passport Information Center at 1-877-487-2778 or TDD/TTY at 1-888-874-7793 or via email at NPIC@state.gov between the hours of 8:00 a.m. and 10:00 p.m., Monday-Friday, Eastern Time.