Visa Information and Assistance - The recommended first source of information regarding visa matters is our internet site at http://travel.state.gov.
Contacting U.S. Embassies and Consulates – For case-specific inquiries, you may contact the U.S. embassy or consulate processing your visa application for information regarding your case. Visit www.usembassy.gov for U.S. embassy and consulate contact information.
Contacting Visa Services - Information is available to the public by telephone at the Visa Services, Public Inquiries Division at (202) 485-7600. The telephone number provides the caller with a selection of pre-recorded information and the ability to talk to a visa specialist from 8:30 am EST to 5 pm EST. Persons desiring information about a specific visa applicant are advised that immigration law provides specific prohibitions about providing case specific information to third parties. Before calling with a visa inquiry, we request that you carefully review this website and also the Embassy Consular Website abroad. NOTE: The Public Inquiries Division is not able to accept visa inquiries by Fax.
Important Telephone Numbers and E-mail Addresses
For inquiries about visa cases and the application process call: (202) 485-7600, Monday to Friday, 8:30 am to 5:00 pm EST.
For inquiries by U.S. companies and organizations needing business (B-1) visitor visa information only, e-mail: firstname.lastname@example.org or call: (202) 485-7675.
For inquiries about F-1 or M-1 student visas, or about J-1 exchange visitor visas, please contact our Public Inquiry Line at: (202) 485-7600, Monday to Friday, 8:30 am to 5:00 pm EST.
For inquiries about waivers of the foreign residence requirement for J exchange visitors, email email@example.com. For inquiries about pending applications for Waiver of Foreign Residence Requirement, applicants should see the online J waiver status, or email firstname.lastname@example.org. Emailed inquiries about specific cases should include:
To reach the National Visa Center (Immigrant visa inquiries, including assistance regarding the new DS-260 Online Immigrant Visa Application) call: 603-334-0700 (7:00 am EST to 12:00 pm EST) or e-mail: NVCINQUIRY@state.gov.
To reach the Kentucky Consular Center (Diversity Visa inquiries) call: 606-526-7500 (7:30 am EST to 4:00 pm EST).