The Office of Visa Services, in the Consular Affairs Bureau, Department of State provides several functions:
· We serve as liaisons with the Department of Homeland Security
· We serve as liaisons between the Department of State and embassies and consulates abroad on visa matters
· We interpret visa laws and regulations, and act as a point of contact for the public
When to Contact Us vs. Department of Homeland Security (DHS)
Defining the different roles and responsibilities of the Department of Homeland Security and the Department of State can be
confusing. We hope this information will assist you:
Contact the Department of State, an embassy or consulate abroad with questions about U.S. visas, including application, the status of visa processing, and for inquiries relating to visa denial.
Visa Services, Public Inquiries can usually explain what aspects of immigration law and regulation are applicable in certain cases, and can also check the current status of a particular case, if processing has been delayed.
Department of Homeland Security is responsible for the approval of all immigrant and nonimmigrant petitions, the authorization of permission to work in the U.S. , the issuance of extensions of stay, and change or adjustment of an applicant's status while the applicant is in the U.S.
Questions about these matters should be referred to the US CIS district office having jurisdiction over the applicant's present or future place of domicile in the United States.